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Shipping Errors

To make sure that your problems are handled as quickly and effectively as possible, please follow these guidelines:

  • Damages or discrepancies in our shipments must be reported to our office within 24 hours.
    [Phone 1-800-447-4795 ext. 1147 or ext. 1201]
  • Discrepancies must be reported immediately!
  • Shipments are checked, rechecked and initialed on the packing slip by an inspector before they leave our warehouse.
    Please have this packing slip (with order number) available when contacting us regarding any problems.
  • In case of damage or breakage::
    save all packing materials and damaged products so that UPS can inspect.
Claims for loss or damage on delivery by common carrier.
Europa Warehouse
  • All merchandise is carefully packed before leaving our warehouse.
  • Freight companies will not accept shipments unless the number of cartons agrees with the number of cartons on the bill of lading.
  • Responsibility for safe delivery of your shipment is assumed by the carrier upon acceptance of the shipment by the carrier.
  • We cannot be liable for case shortages or damages that occur after the merchandise has left our warehouse.
Information regarding returned checks:
  • There will be a $25.00 charge on any checks returned as non-payable for any reason.
  • Any check not reimbursed within 10 business days may be subject to criminal prosecution.
  • Certified funds may be required for future purchases.