Shipping Returns

• What you need to do
• Mailing Address

All returns must be received at Europa Sports East (Charlotte, NC) or Europa Sports West (Fresno, CA) or Europa Sports North (Strongsville, OH) within 60 days of purchase

All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc..

Please call 1-800-447-4795 ext 1102 and provide the following information:

• Please mark the outside of returned boxes with the RA# (return authorization)
• Packages without RA#'s clearly marked on packages will be refused.
• All returns must be mailed within 45 days from when customer receives RA#.
• Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
• No COD returns will be accepted.
• If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
• A 10% restocking fee will be applied to ALL returns.
• Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
• Closeout and Discontinued items may not be returned.
• No Cash refunds given on returns
• UPS shipping and mailing address:
  
  

There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.

• Your account will automatically change to C.O.D./cash-only for 30 days.
• The account will return to regular C.O.D. if the check clears the second deposit.
• If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.

PLEASE NOTE: Customers accept responsibility of bars purchased during warm shipping months when cold packs are not purchased. Cold packs are available for all shipments. (Cold packs are not engineered for greater than 2 day shipping – or 48 hrs. Therefore we also encourage bar purchases to be made at the beginning of the week during warm shipping months to reduce increased exposure to heat for greater than 48 hrs.)